Terms & Conditions

1. Introduction

These Terms and Conditions govern your use of the Tendara website at https://tendarabac.biz and your participation in workshops and sessions offered by Tendara, a business registered in Sarawak, Malaysia, operating from 22 Jalan Padungan, 93100 Kuching, Sarawak.

By accessing this website or booking a workshop, you confirm that you have read, understood, and agree to be bound by these terms. If you do not agree, please do not use this website or register for any of our sessions.

These terms are written in plain language. If any part is unclear, please contact us at [email protected] before proceeding.

2. Scope of Services

Tendara offers educational workshops and working sessions focused on family communication skills and household document organisation. Our three programmes are:

• Family Conversation Workshop (RM 510) — A half-day small-group session covering communication frames for household discussions. Participants receive a printed prompt deck and a one-page agenda template.
• Shared Records Session (RM 1,250) — A full-day working session in which households build a printed reference of where their records and contacts are held. Participants receive a working draft binder and a labelled cover sheet.
• Family Records Programme (RM 4,400) — A multi-session programme paced over several weeks covering household record inventory, labelling, scanning checklists, meeting agenda templates, and a final printed handbook.

All services are strictly educational and administrative in nature. Tendara does not offer:

• Legal advice, legal opinions, or document drafting of a legal nature
• Financial planning, investment guidance, or asset management advice
• Counselling, family mediation, or related professional services
• Tax advice or any regulated professional services

Participants with specific legal, financial, or professional needs are encouraged to consult appropriately qualified practitioners separately.

3. Bookings and Payment

3.1 Making a Booking

Bookings are accepted by completing the enquiry form on this website or by contacting us directly at [email protected] or by telephone at +60 82 438 9162. A booking is confirmed only once you have received written confirmation from Tendara and payment has been received in full or a payment arrangement has been agreed in writing.

3.2 Payment Terms

All fees are quoted in Malaysian Ringgit (RM) and are payable before the commencement of a session unless otherwise agreed in writing. Prices displayed on this website are correct at the time of publication and may be updated from time to time without prior notice.

3.3 Group Bookings

Workshop sessions are designed for households or small family groups. Where a booking involves multiple participants from the same household, this should be noted at the time of enquiry. Tendara reserves the right to adjust session arrangements where group size significantly exceeds the originally agreed number.

4. Cancellations and Rescheduling

4.1 Participant Cancellations

• Cancellations received more than 14 days before a scheduled session will be refunded in full, less a RM 50 administrative handling charge.
• Cancellations received between 7 and 14 days before the session will be eligible for a 50% refund or a full credit note valid for 12 months.
• Cancellations received fewer than 7 days before the session are non-refundable. A credit note may be issued at Tendara's discretion.

4.2 Rescheduling Requests

Participants may request to reschedule a booking at no additional charge, provided the request is made at least 7 days before the original session date and an alternative date is available. Rescheduling requests with fewer than 7 days' notice are at Tendara's discretion and may incur a rescheduling fee.

4.3 Tendara Cancellations

In the event that Tendara must cancel or postpone a session due to circumstances beyond our reasonable control, participants will be offered a full rescheduling or a full refund of amounts paid. Tendara's liability in such cases is limited to the refund of fees paid.

5. Participant Conduct

Tendara's sessions are intended to be calm, productive working environments. Participants are asked to:

• Arrive on time and remain for the duration of the session
• Treat facilitators and other participants with courtesy and respect
• Refrain from recording sessions without the written consent of all present
• Bring any documents or materials advised in the pre-session notes

Tendara reserves the right to ask a participant to leave a session if their conduct disrupts the session or affects other participants. In such cases, no refund will be issued.

6. Intellectual Property

All materials provided to participants — including printed prompt decks, agenda templates, binder covers, scanning checklists, and handbooks — are prepared by Tendara for the personal use of the receiving household. These materials may not be reproduced, shared commercially, or distributed to third parties without Tendara's written permission.

The content of this website, including text, layout, and design, is the property of Tendara. You may view and print pages for personal, non-commercial reference. Any other use requires prior written consent.

7. Limitation of Liability

Tendara's services are educational and administrative. We do not hold ourselves responsible for decisions made by participants following a session, including decisions about household arrangements, record organisation approaches, or communication practices. Participants remain responsible for their own choices and for seeking specialist professional advice where relevant.

To the extent permitted by Malaysian law, Tendara's total liability to any participant for any claim arising from our services shall not exceed the amount paid by that participant for the session in question.

Nothing in these terms limits liability for death or personal injury caused by our negligence, or for any other liability that cannot be excluded under applicable law.

8. Website Use

This website is provided for informational purposes and to facilitate enquiries. While we take reasonable care to keep information current and accurate, we cannot warrant that it is free from error at all times. If you notice an inaccuracy, please let us know.

This site may link to third-party websites for reference purposes. Tendara has no control over and accepts no responsibility for the content, privacy practices, or availability of those sites.

You agree not to use this website to transmit any material that is unlawful, harmful, or disruptive. Tendara reserves the right to restrict or block access to this website at its discretion.

9. Personal Data

Personal data submitted through this website or provided at the time of booking is handled in accordance with our Privacy Policy. By submitting an enquiry or booking, you consent to the use of your data as described in that policy.

10. Governing Law

These Terms and Conditions are governed by the laws of Malaysia. Any dispute arising from these terms or from participation in Tendara's services shall be subject to the non-exclusive jurisdiction of the courts of Malaysia.

Tendara will always seek to resolve concerns informally in the first instance. If you have a concern, please contact us at [email protected] and we will do our best to find a fair resolution.

11. Changes to These Terms

We may update these Terms and Conditions from time to time. Significant changes will be noted with an updated "Last Updated" date at the top of this page. Continued use of this website or participation in a Tendara session after a change constitutes acceptance of the updated terms.

12. Contact

Tendara
22 Jalan Padungan, 93100 Kuching, Sarawak, Malaysia
Telephone: +60 82 438 9162

General enquiries: [email protected]